About mediation

Mediation helps people explain their side of the situation – and what they would like done to solve the problem.  It helps people identify options and possibilities: ones that might be right for you.

Mediators work in an informal way: people meet just with mediators to talk about the issues.  The mediators will offer to meet you in your home.  You stay in control: mediation only moves things forward when people agree – it cannot make you do things against your will.

How does it work?

Mediators talk with you confidentially about the problem; they will also usually meet with the other people.

Mediators are used to talking with people about difficult situations.  They know that problems can sometimes be very stressful and upsetting.  The mediators will take time to understand the issues.

Mediators help people agree on the ways forward: agreed solutions are the ones most likely to work.  The mediators will talk with you about the best way for you to communicate with the other people.  If you decide you want to meet with them, the mediator will ensure that you all agree on how the meeting should work, how everyone can have their say, and how you can be helped to feel as comfortable as possible.

What sort of problems can be mediated?

Most problems can be taken to mediation, if people are willing to give it a try.  Disagreements about property boundaries, noise, and shared spaces are common.  People may also find themselves in conflict with colleagues at work, or in disagreement about work related matters.  Sometimes people have serious disagreements with those they are very close to.

People often feel wary at first, because conflict can build up in a way that makes problems feel stuck and solutions very difficult to find.  But mediators can help find options and possibilities that might not have been seen before.